For me it all started with a single process, client engagement. How do we create a system for on boarding clients, gathering requirements, accurately estimating work, and executing projects on time and on budget? In the beginning the process was in our heads and merely a product of conversation. It would evolve over time from a set of bullet points, to a series of pages, and eventually mature into a system with structured meetings, branded slide decks, precomposed meeting minutes, and ready to deliver assets for each step of the way.