Just as the design process should seek to create something perfect and useful for the users and the client, so should the documentation. Documentation can be the first set of deliverables within an agency process to become outdated, stale, or redundant—mainly because they are dismissed as unimportant or left to a lackluster team to plod through begrudgingly. This doesn't need to be the case if we throw out what we think documentation means and seek to find more meaningful ways to integrate the process of documentation.