We are very excited to introduce our latest AU/NZ job opening for amazee.io. As we grow we are looking to complement our team with an ambitious junior System Support Engineer. We know that you may be young and just starting out on your journey in the industry. This role is tailored to you!
The Open Source hosting industry is constantly evolving. We are looking for someone that is both curious as well as able to pick up new technology quickly. You will be supporting our customers with technical challenges and questions, which means you will also dive deeply into our systems architecture and product landscape. And because our platform is geared towards developers, you'll get to collaborate with coders and engineers from across the world on a daily basis.
But we save the best for last.
You will be working alongside our team of highly skilled and motivated senior engineers. This presents the successful candidate with a great opportunity to learn and sharpen your skills on the job while working with the latest emerging technologies in the Open Source world.
Interested? We invite you to take a look at our website at https://amazee.io, read the job description below, and to make contact with us if you find our offer exciting.
We know you may not have a very extensive resume yet, but you don't need one! To apply, please upload a maximum one-page cover letter (pdf, doc, or txt is all fine). Your cover letter should showcase your communication style, introduce yourself, detail your relevant technical work experience so far, and highlighting anything you feel we should know before we make contact with you. Feel free to also upload a concise resume as well.
The company and the job
amazee.io provides an Open Source Container Hosting Platform as a Service to clients worldwide. We excel in offering outstanding support and a local container-based development environment congruent to production servers, supporting production deployment to any server in any data center in the world.
Do you like to support and share knowledge with other engineers? Do you automate processes rather than doing the same thing three times? Do you believe in DevOps as a culture? Do you want to contribute to an open-source project on a daily basis? Then this may be the perfect job for you.
You will be essential in ensuring the happiness of our clients, the stability, and the growth of our high-performance hosting environment. We are a lean, open, international, and a fully remote distributed team.
Our hosting environment is based on Docker and Kubernetes/OpenShift, operates in multiple locations all over the world, is completely open source, and currently serves over 500 million hits per month. We are constantly updating and improving the platform and need bright minds who are interested in helping us scale to build the world's best and fastest hosting environment.
Responsibilities
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Client on-boarding and training
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Provide outstanding support to our clients via chat and E-Mail
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Go the extra mile for our customers - be proactive and in contact with our customers
Growth opportunities
As we understand that you'll start out as a junior, we will focus on training you and give you the room to grow your skillset in areas such as:
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Helping us ensure the stability of our hosting environment
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Design, architect, and implement continuous integration & development pipelines together with our enterprise customers
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Specify, implement, document, and roll out features & updates
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Support tech teams by implementing, following and advocating DevOps principles
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Share the responsibility for off-hours “on-call” duty
Requirements:
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You prefer to work during standard office hours in AU/NZ (UTC+10 to UTC+12)
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You have 1+ years of industry experience or less if you feel you already know your way around systems
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You have some experience with Linux, Nginx, Varnish, MariaDB/MySQL
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You have some experience of Drupal and PHP
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You like talking to clients and providing training to technical client personnel excites you
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You communicate effectively via cat gifs and emojis 🐱
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You have some experience with Docker & Kubernetes
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You have basic knowledge of Mac OS X, Windows
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You are able to self-organize, work independently, but also work as part of a globally distributed team
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Ability to analyze problems and keep calm and focused during outages (don’t worry you won’t be alone in this - we pull in the team in those situations)
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Very good at reading, writing, and communicating in English
Bonus Points:
If you have any exposure to the following points we consider this as a bonus. If you don’t tick a box, apply anyways - There will be room to learn and grow into new technologies and processes.
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Experience with or are familiar with agile project methodologies and principles
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Experience with Kubernetes/OpenShift
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Experience with AWS and/or Azure and/or Google Cloud Platform
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Experience with server security and system hardening
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Experience with Ansible, Node.js, or Golang
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Experience with performance optimization and load testing
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You like to extend your knowledge by attending conferences and meetups
We offer:
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Work in a very tight-knit yet distributed team of creative professionals in a flat international organization
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Opportunity to contribute daily to an open source hosting environment that is the backbone to many international clients and organizations
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Be part of a team that is driven by continuous improvement and does not shy away from change
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Budget for tech equipment every two years - free choice of hardware to work with
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Flexible working hours
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Possibility to work remotely for 2 weeks per year from our Hubs in Zurich or Cape Town
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An annual budget for education and conference attendance
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An annual grant for health & wellness related things
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40-hour working week
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5 weeks of vacation plus 10 days annually for local holidays
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Attendance to events and conferences
Work location:
Location is not that important, however, a desire to work during business hours in the UTC+10 to UTC+12 timezone is critical.
If you are excited by the opportunity to join an international hosting company and think you might be a good fit, we would love to hear from you!
APPLICATION INSTRUCTIONS:
We know you may not have a very extensive resume yet, but you don't need one! To apply, please upload a maximum one-page cover letter (pdf, doc, or txt is all fine). Your cover letter should showcase your communication style, introduce yourself, detail your relevant technical work experience so far, and highlighting anything you feel we should know before we make contact with you. Feel free to also upload a concise resume as well.
